diff --git a/src/lib/components/billing/planSelection.svelte b/src/lib/components/billing/planSelection.svelte
index 2fb005922..0d484a9b4 100644
--- a/src/lib/components/billing/planSelection.svelte
+++ b/src/lib/components/billing/planSelection.svelte
@@ -8,6 +8,7 @@
     export let billingPlan: Tier;
     export let anyOrgFree = false;
     export let isNewOrg = false;
+    export let selfService = true;
     let classes: string = '';
     export { classes as class };
 
@@ -22,7 +23,7 @@
             <LabelCard
                 name="plan"
                 bind:group={billingPlan}
-                disabled={anyOrgFree}
+                disabled={anyOrgFree || !selfService}
                 value={BillingPlan.FREE}
                 tooltipShow={anyOrgFree}
                 tooltipText="You are limited to 1 Free organization per account."
@@ -49,9 +50,16 @@
         </li>
 
         <li>
-            <LabelCard name="plan" bind:group={billingPlan} value={BillingPlan.PRO} padding={1.5}>
-                <svelte:fragment slot="custom">
-                    <div class="u-flex u-flex-vertical u-gap-4 u-width-full-line">
+            <LabelCard
+                name="plan"
+                disabled={!selfService}
+                bind:group={billingPlan}
+                value={BillingPlan.PRO}
+                padding={1.5}>
+                <svelte:fragment slot="custom" let:disabled>
+                    <div
+                        class="u-flex u-flex-vertical u-gap-4 u-width-full-line"
+                        class:u-opacity-50={disabled}>
                         <h4 class="body-text-2 u-bold">
                             {tierPro.name}
                             {#if $organization?.billingPlan === BillingPlan.PRO && !isNewOrg}
diff --git a/src/lib/constants.ts b/src/lib/constants.ts
index 02d7a2768..e73ba5854 100644
--- a/src/lib/constants.ts
+++ b/src/lib/constants.ts
@@ -467,7 +467,8 @@ export const eventServices: Array<EventService> = [
 export enum BillingPlan {
     FREE = 'tier-0',
     PRO = 'tier-1',
-    SCALE = 'tier-2'
+    SCALE = 'tier-2',
+    CUSTOM = 'cont-1'
 }
 
 export const feedbackDowngradeOptions = [
diff --git a/src/lib/sdk/billing.ts b/src/lib/sdk/billing.ts
index c9e8a6c4d..d2b407c8b 100644
--- a/src/lib/sdk/billing.ts
+++ b/src/lib/sdk/billing.ts
@@ -277,6 +277,8 @@ export type Plan = {
         users: AdditionalResource;
     };
     trialDays: number;
+    isAvailable: boolean;
+    selfService: boolean;
 };
 
 export type PlansInfo = {
diff --git a/src/lib/stores/billing.ts b/src/lib/stores/billing.ts
index 21611761f..d5d66a4c3 100644
--- a/src/lib/stores/billing.ts
+++ b/src/lib/stores/billing.ts
@@ -34,7 +34,7 @@ import { user } from './user';
 import { browser } from '$app/environment';
 import { canSeeBilling } from './roles';
 
-export type Tier = 'tier-0' | 'tier-1' | 'tier-2';
+export type Tier = 'tier-0' | 'tier-1' | 'tier-2' | 'cont-1';
 
 export const roles = [
     {
@@ -77,6 +77,8 @@ export function tierToPlan(tier: Tier) {
             return tierPro;
         case BillingPlan.SCALE:
             return tierScale;
+        case BillingPlan.CUSTOM:
+            return tierCustom;
         default:
             return tierFree;
     }
@@ -182,6 +184,11 @@ export const tierScale: TierData = {
     description: 'For scaling teams and agencies that need dedicated support.'
 };
 
+export const tierCustom: TierData = {
+    name: 'Custom',
+    description: 'Team on a custom contract'
+};
+
 export const showUsageRatesModal = writable<boolean>(false);
 
 export function checkForUsageFees(plan: Tier, id: PlanServices) {
diff --git a/src/routes/(console)/organization-[organization]/billing/planSummary.svelte b/src/routes/(console)/organization-[organization]/billing/planSummary.svelte
index fd2024f1b..252a1ef3c 100644
--- a/src/routes/(console)/organization-[organization]/billing/planSummary.svelte
+++ b/src/routes/(console)/organization-[organization]/billing/planSummary.svelte
@@ -17,6 +17,8 @@
 
     let currentInvoice: Invoice;
     let extraMembers = 0;
+    let currentPlan;
+
     const today = new Date();
     onMount(async () => {
         const invoices = await sdk.forConsole.billing.listInvoices($organization.$id, [
@@ -26,9 +28,10 @@
         currentInvoice = invoices.invoices[0];
         const members = await sdk.forConsole.teams.listMemberships($organization.$id, []);
         extraMembers = members.total > 1 ? members.total - 1 : 0;
+
+        currentPlan = await sdk.forConsole.billing.getPlan($organization?.$id);
     });
 
-    $: currentPlan = $plansInfo?.get($organization?.billingPlan);
     $: extraUsage = (currentInvoice?.amount ?? 0) - (currentPlan?.price ?? 0);
     $: extraAddons = currentInvoice?.usage?.length ?? 0;
     $: isTrial =
diff --git a/src/routes/(console)/organization-[organization]/change-plan/+page.svelte b/src/routes/(console)/organization-[organization]/change-plan/+page.svelte
index dbfb4fbc7..6b7085516 100644
--- a/src/routes/(console)/organization-[organization]/change-plan/+page.svelte
+++ b/src/routes/(console)/organization-[organization]/change-plan/+page.svelte
@@ -73,6 +73,7 @@
 
     let feedbackDowngradeReason: string;
     let feedbackMessage: string;
+    let selfService: boolean;
 
     onMount(async () => {
         if ($page.url.searchParams.has('code')) {
@@ -99,6 +100,9 @@
         } else {
             billingPlan = BillingPlan.PRO;
         }
+
+        const currentPlan = await sdk.forConsole.billing.getPlan($organization?.$id);
+        selfService = currentPlan.selfService;
     });
 
     async function loadPaymentMethods() {
@@ -252,8 +256,14 @@
                 For more details on our plans, visit our
                 <Button href="https://appwrite.io/pricing" external link>pricing page</Button>.
             </p>
+            {#if !selfService}
+                <Alert class="u-position-relative u-margin-block-start-16" type="info"
+                    >Your contract is not eligible for manual changes. Please reach out to schedule
+                    a call or setup a dialog.</Alert>
+            {/if}
             <PlanSelection
                 bind:billingPlan
+                bind:selfService
                 anyOrgFree={!!anyOrgFree}
                 class={anyOrgFree && billingPlan !== BillingPlan.FREE
                     ? 'u-margin-block-start-16'
@@ -323,14 +333,14 @@
             {/if}
         </Form>
         <svelte:fragment slot="aside">
-            {#if billingPlan !== BillingPlan.FREE && $organization.billingPlan !== billingPlan}
+            {#if billingPlan !== BillingPlan.FREE && $organization.billingPlan !== billingPlan && $organization.billingPlan !== BillingPlan.CUSTOM}
                 <EstimatedTotalBox
                     {billingPlan}
                     {collaborators}
                     bind:couponData
                     bind:billingBudget
                     {isDowngrade} />
-            {:else}
+            {:else if $organization.billingPlan !== BillingPlan.CUSTOM}
                 <PlanComparisonBox downgrade={isDowngrade} />
             {/if}
         </svelte:fragment>
@@ -341,7 +351,7 @@
         <Button
             fullWidthMobile
             on:click={() => formComponent.triggerSubmit()}
-            disabled={$isSubmitting || isButtonDisabled}>
+            disabled={$isSubmitting || isButtonDisabled || !selfService}>
             Change plan
         </Button>
     </WizardSecondaryFooter>